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We are usually called in to translate and localize content. The comfort in the relationship and the satisfaction which the client gets from our work often compels them to get us to do their content from scratch as well. A similar event happened recently when a client asked us to create an eLearning course for their staff in English.
The objective of the course was to provide training on company policies, way of working, and values. The language of the course was to be English.
The challenge was that the client needed the course produced in a very short time. We had to work with the client to let them know what inputs we need from them such as branding guidelines and the details of the course that needed to be designed.
The major risk involved here was to correctly understand the customer’s requirement, their expectations from the course, and adapting it to the company’s core marketing strategies and branding.
We had to select a subject matter expert (SME) and developer who were experienced in the client’s domain. We would need to plan for the project in detail and arrive at a schedule which would align with development as well as course creation.
The client required us to deliver the course in three phases: Alpha, Beta and Gold.
We are an ISO-certified company. We believe in process-based work and strive to constantly better our existing processes.
Accordingly, this is how we executed this project:
- We planned extensively and aligned our domain expert, developer, and eLearning project manager for this course.
- We customized the workflow to minimize the turnaround time of the whole course.
- The SME, developer and PMs were selected based on their experience in a similar kind of work.
- We used Storyline 360 to develop the course.
- We met the customer to understand accurately their branding guidelines, marketing strategies, core values, and expectations. This helped us create a relevant and engaging course, in line with the customer’s requirements. Our SME, developer, and internal PMs were part of the call so that everyone would have clarity on the goals to be met.
- We brought in parallel quality assurance (QA) checks during the course development. That is, the content and the program would be checked for quality even as it was being developed. This helped us catch errors and bugs much sooner than if we were to do the quality check only at the end.
- The QA process is specifically designed for eLearning material. This way, we know the usual pitfalls, can spot them easily, and notify the developer.
- We did QA checks regularly on partial deliveries as an extra quality control measure. This helped us identify errors at an early stage and work with the development team in correcting them. It not only improved the quality of work, but also reduced turnaround time as we didn’t have to do back and forth with the client after delivering the project.
- We did a compliance audit of the project to check the progress and adherence to guidelines.
- We divided the work into batches or sprints and worked on them to ensure quality and on-time delivery. We shared the work with the client after each batch/sprint was completed and ask for their feedback.
- Our internal business manager tool helped us schedule work and track milestones.
We delivered the course on time, because of which the customer was able to meet their schedule.
We had also brought great transparency in the project, because of which the customer always knew exactly where the project stood and who was responsible for what. We were able to earn the client’s trust because of this.
Our quality checks on partial deliveries of course assured the client about the quality of the project and what efforts we were taking to maintain it.
The customer was so pleased with the speed and quality of delivery, that they asked us to localize the course into German and French.
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